3. Late or Missing Refunds

If you have not received your refund, please first check your original payment account or contact your payment provider.

If the refund is still missing, contact our customer support team with your order details so we can assist you.

4. Sale Items

Sale or discounted items may be subject to special return conditions. Any applicable restrictions will be communicated at the time of purchase.

Products that are defective, damaged, or incorrectly delivered will be reviewed according to our return policy and applicable consumer protection laws.

5. Exchanges

We accept exchange requests for eligible products, subject to product availability.

If you receive the wrong product, a defective item, or an item that differs from your confirmed order, please contact us within 3 days of delivery.

If you request an exchange because you selected the wrong size or color, additional delivery charges may apply.

6. Gifts

If a product was purchased as a gift, return and refund eligibility will follow the same conditions stated in this policy. Any refund will generally be issued to the original purchaser or through the original payment method, as applicable.

7. Shipping Returns

Please contact our customer support team before sending any product back.

If the return is due to an incorrect or defective product supplied by SOLIDOSS, we will advise you on the appropriate return or replacement arrangements.

For other approved returns, the customer may be responsible for return shipping costs.

We recommend keeping your delivery receipt or tracking information until your return is completed.

8. Need Help?

If you have questions about a return, refund, or exchange, please contact us through the contact details provided on our website.

SOLIDOSS Customer Support

We appreciate your trust in SOLIDOSS and will do our best to resolve your concerns fairly and efficiently.