At SOLIDOSS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Name and contact details, including phone number, email address, and delivery address.
- Order details, purchased products, sizes, and transaction information.
- Payment-related information necessary to process your order.
- Website usage information, including device details, browser information, cookies, and browsing activity.
We collect only the information reasonably necessary to operate our business and provide our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Confirm purchases and communicate order updates.
- Respond to customer inquiries and complaints.
- Manage returns, refunds, and exchanges.
- Improve our website, products, and customer experience.
- Send promotional communications where permitted by law and your preferences.
- Prevent fraud, protect our business, and comply with legal obligations.
3. Payment Processing
Payments may be processed through third-party payment service providers. SOLIDOSS does not intend to store complete payment card details on its own website unless a secure, authorized payment system specifically requires it.
Payment providers may process your information according to their own privacy policies and security practices.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and improve the shopping experience.
You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.
5. Third-Party Services
We may use trusted third-party services to support website operations, payment processing, delivery, analytics, and marketing.
If you interact with SOLIDOSS through platforms such as Facebook or Instagram, those platforms may collect and process information according to their own privacy policies.
We do not sell your personal information to third parties. Information may be shared with service providers when reasonably necessary to fulfil orders, operate our website, or meet legal obligations.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no method of electronic transmission or online storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, manage our business records, resolve disputes, and comply with applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information.
You may also request to stop receiving promotional communications. Certain information may need to be retained where required by law or necessary for legitimate business purposes.
To make a privacy-related request, please contact us using the contact information on our website.
9. Children’s Privacy
SOLIDOSS offers products for different age groups, including children. Our website is intended to be used by individuals who are legally able to make purchases or by parents and guardians purchasing on behalf of children.
We do not knowingly seek to collect unnecessary personal information directly from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. Any revised version will be published on this page with an updated effective date where appropriate.
